📩 After placing your order

Please check whether you’ve received a “Purchase Confirmation Email” or an email containing payment details from BASE.
If you haven’t received any email, there could be several reasons — for example, an incorrect email address was entered, or the order process was not completed successfully.

We recommend:

• Checking your inbox again after a short while.

• Logging into your My Page to review your order history.

If you're still unsure, feel free to contact us directly.
If your order cannot be confirmed, please kindly place the order again.

📦 Shipping & Delivery Fees

• Trial Set: ¥180 (by standard mail with stamps)

• One Matcha Can: ¥390 (standard mail)

• Two Cans: ¥450 (standard mail)

• Other Items: Shipping method and cost vary depending on size and weight (standard mail or courier service).

  • Size 60 (small parcel): ¥760 nationwide

  • Size 80 (medium parcel): ¥1,030 nationwide

🚚 Free shipping on orders over ¥5,500 (within Japan)

Note: Delivery may be delayed depending on weather, traffic, or your delivery area.

Your order will be shipped via Yamato Transport or Japan Post, typically within 3 business days of receiving your request.

💳 Payment Methods

• Credit Card

• Convenience Store (Pay-easy)

• Bank Transfer (SMBC)

• Carrier Billing (Mobile Payment)

• Amazon Pay (Web only)

• PayPal (Web only)

• Deferred Payment (PayID — 3-time split or next-month payment)

All payments are processed through BASE.
Depending on the method chosen, additional fees may apply.

💰 Payment Fees

• Credit Card: No fee

• PayID Deferred Payment (Bank Transfer): No fee

• PayID Deferred Payment (Convenience Store): ¥350 (tax included)

• Convenience Store (Pay-easy): ¥360 (tax included)

• Bank Transfer: ¥360 + bank-specific transfer fees

• Deferred Payment: ¥360 (tax included)

• Carrier Billing: ¥300 (tax included)

• Amazon Pay: No fee

• PayPal: No fee

🔁 Returns

We generally do not accept returns unless the product is defective.

❌ Order Cancellations

Orders cannot be canceled after shipping.

• Credit Card: Cancelable before shipping.

• Convenience Store Payment:

  • If not paid within 5 days of order, it will be automatically canceled.

  • No cancellations after payment.

  • Partial cancellations not allowed.

  • Regarding seasonal or limited-time items, please be aware that if payment is not received within two days from the order date, the order will be automatically cancelled. Thank you for your understanding.

• Bank Transfer:

  • If not paid within 5 business days, it will be automatically canceled.

  • No cancellations after payment.

  • Partial cancellations not allowed.

  • Regarding seasonal or limited-time items, please be aware that if payment is not received within two days from the order date, the order will be automatically cancelled. Thank you for your understanding.

• Carrier Billing:

  • Cancelable only if order status is “Awaiting Shipment.”

  • No charge will be made to your mobile carrier.

  • Partial cancellations not allowed.

• Amazon Pay:

  • Cancelable only if order status is “Awaiting Shipment.”

  • No charge or refund will be processed.

  • Partial cancellations not allowed.

• PayPal:

  • Cancelable only if order status is “Awaiting Shipment.”

  • No charge or refund will be processed.

  • Partial cancellations not allowed.

• Deferred Payment:

  • Cancelable only if order status is “Not Yet Processed.”

  • Partial cancellations not allowed.

📩 Inquiries

• If using the app, please contact us via the “Messages” section on the home screen.

• If using the website, use the chat bubble at the bottom right corner of the screen.

• You can also send a question from the “Ask a question about this item” button on each product page.

• Feel free to contact us！